I. Profanity Policy
YIPL prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.
This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).
Please report any violations of this policy to the correct area for review:
· Report offensive Display Names
· Report offensive language in a listing or otherwise
If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transactions conducted on Website contain profanity, please review Our feedback removal policy and submit a request for action/removal.
Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.
YIPL will consider the circumstances of an alleged policy violation and the user's trading records before taking action. Violations of this policy may result in a range of actions, including:
1. Limits placed on account privileges;
2. Loss of special status;
3. Account suspension.
II. Disputes (Resolutions) Policy
Generally, transactions are conducted smoothly on the Website. However there may be some cases where both the Buyers and Sellers may face issues. At YIPL, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.
1. What is a 'dispute'?
A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Website.
2. How does a 'dispute' occur in the Marketplace?
Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.
It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved.
3. How is a 'dispute' created?
Whenever there is a disagreement, the Buyer can write to firstname.lastname@example.org, while the Seller can write to email@example.com, in order to raise a dispute. The email should clearly mention the word “DISPUTE” in the subject line to ensure that it is treated as a dispute. Disputes can be raised at a particular transaction level.
4. What are the various types of 'disputes'?
Following are the indicative examples of potential disputes:
1. Wrong item received
2. Item Not as described
· Damaged or Seal broken on Product
· Part/Accessory missing
· Item not Compatible
· Seller Description/Specification Wrong
· Defective (Functional issues)
· Product not working and Manufacturer claims invalid Invoice
In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then YIPL will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is not entitled to any refund.
5. Buyer Protection Program
In case of a dispute where the Seller is unable to provide a refund or a replacement, YIPL will actively work towards reaching a resolution. The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided bythe Seller.
The Buyer can write to firstname.lastname@example.org if the issue with the Seller is not resolved. YIPL's Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Website. Only after verifying these facts, a dispute can be registered.
In due course of resolution, YIPL's Customer Support Team will facilitate a conference call including the Seller and the Buyer. When a dispute has been raised, YIPL may provide both the parties access to each others Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from YIPL for settling the dispute.
6. Buyer Eligibility and Restrictions
a. Only Buyers who have purchased the product on the Website are eligible for the Buyer Protection Program. Further, eligibility extends only to those products for which a price is paid.
b. Buyers can file a dispute within the Returns Period mentioned under the Returns/Refund Policy
c. Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged.
d. To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Seller and attempt to resolve the issue. If the Buyer doesn't hear from the Seller or is unable to resolve the issue with the Seller even after contact, a dispute can be raised with www.ebzaar.com by writing an email to email@example.com
e. Fraudulent charges and claims are not covered under Buyer Protection Program.
If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered under Buyer Protection Program, though in such cases a Seller can file a claim through the Seller Protection Program.
g. Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.
h. Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 5 claims per year for transactions on the Website. If the claim was withdrawn, it is not counted. The coverage amount will be limited to Rs. 5,000
i. Through the Buyer Protection program, YIPL does not provide any guarantee/warranty to Buyers for products sold on YIPL against technical/manufacturing defects.
j. Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. YIPL shall verify the disputes so raised and may process only such claims that are valid and genuine.
k. YIPL shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.
l. Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.
m. YIPL reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, YIPL may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names/User Names] of such User and/or disqualify that user and any related users from availing protection through this program.
n. Decisions made by YIPL under the Buyer Protection Program shall be final and binding on its Users.
o. YIPL reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.
p. Through this program, YIPL shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.
q. YIPL Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the Seller.
7. Disputes via Chargeback
Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:
a. Item not received CB - Buyer hasn't received the item. Refund will be created in accordance with the dispute policies
b. Unauthorized CB - Buyer hasn't made this particular transaction. Refund will be created in accordance with the dispute policies.
c. Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller. Furthermore, Seller shall ensure that invoices state "Powered by ebzaar" and failing to do so Seller will be liable for chargebacks (as applicable).
d. Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.
III. Email Abuse & Threat Policy
Private communication, including email correspondence, is not regulated by YIPL. YIPL encourages its Users to be professional, courteous and respectful when communicating by email. However, YIPL will investigate and can take action on certain types of unwanted emails that violate YIPL policies. Such instances:
- Threats of Bodily Harm - YIPL does not permit Users to send explicit threats of bodily harm.
- Misuse of Website - YIPL allows Users to facilitate transactions through the ebzaar Website, but will investigate any misuse of this service.
- Spoof (Fake) email - YIPL will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' tab on the Website.
- Spam (Unsolicited Commercial email) - YIPL's spam policy applies only to unsolicited commercial messages sent by YIPL Users. YIPL Users are not allowed to send spam messages to other Users.
- Offers to Buy or Sell Outside of YIPL - YIPL prohibits email offers to buy or sell listed products outside of the YIPL Website. Offers of this nature are a potential fraud risk for both Buyers and Sellers.
YIPL policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.
Violations of this policy may result in a range of actions, including:
· Limits on account privileges
· Account suspension
· Cancellation of listings
· Loss of special status
YIPL does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third party websites using Website's APIs or otherwise. In addition, the Website may provide links to the third party websites of Our affiliated companies and certain other businesses for which, YIPL assumes no responsibility for examining or evaluating the products and services offered by them. YIPL do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). YIPL does not endorse, in any way, any third party website(s) or content thereof.
IV. Copyright Policy
Copyright in this Website belongs to Yamini India Private Limited ("YIPL"). YIPL also uses contents of their vendors and third parties as well who might not be the original owners of copyright therein. The users should assume that standard copyright protection applies to all materials and contents displayed on the Website. Any redistribution, modification or reproduction of part or all of the contents featured in the Website in any form is prohibited. You may display, print, or download the contents to a local hard disk extracts for your personal, non-commercial use, but only if you acknowledge the Website as the source of the material. You are not permitted, except with the express written consent of Yamini, to distribute or commercially exploit the contents on this Website. You are also prohibited from transmitting the contents or storing it in any other Website or in other form of electronic retrieval system.
A) Intellectual Property Rights Policy
www.ebzaar.com ("Website" or "eBZaar") contains the trademark "eBZaar", creations with the trademark "eBZaar", other trademarks, logos, trade name, service marks and other marks (collectively "Marks") which are the intellectual property of Yamini India Private Limited ("YIPL") or their vendors or respective third parties. You understand that Ebzaar uses the Marks of vendors and respective third parties procured from the owner and/or distribution channel solely for promotional purposes. In doing so, Ebzaar has no intention, whatsoever, to acquire rights of use or license to these Marks and these Marks remain the property of their respective owners / licensees.
You are not permitted to use the Marks without the prior consent of YIPL, the vendor or the third party that may own the Marks. If you do so, ebzaar may, in its sole discretion, terminate Your usage of the Website.
You agree not to challenge the use, registration or application to register the Marks, anywhere in the world, and that You will not harm, misuse, or bring into disrepute any of the Marks. The goodwill derived from using the Marks or any part thereof, shall inure exclusively to the benefit of Ebzaar or its vendors or the third party that may own the Marks.
All Marks, domain name, trade dress including the "look and feel" of the Website, its text, graphics, button icons, interfaces, etc., and the arrangements thereof, is the property of ebzaar or its vendors or the third party, as the case may be, unless otherwise indicated. All the contents are protected under copyright, trademark and other applicable intellectual property laws and may not be used by You, except as permitted by Ebzaar, its vendors or the concerned third party.
If you see something on the Website, which you believe is violating the intellectual property rights of any person, please send an infringement notice to Ebzaar at firstname.lastname@example.org with the word “INFRINGEMENT NOTICE” in the subject line of the email.
B) Notification of copyright infringement - [Take Down Notice]
1. If you are the owner of copyright in any content available on www.ebzaar.com ("Website" or "Ebzaar") and uploaded without your consent, or you believe that your content has been copied in any way that constitutes infringement, please provide the following information to the Company Secretary/ Manager Legal of YIPL:
a. A statement specifying that you have found specific content on the Website e.g., video/ audio/ text/ graphic content, which you believe infringes your copyright;
b. The title and description of the content, as available on the Website, and the full URL of the web page where the content is available;
c. Description of the content/ work, the copyright - which belongs to you, and which you believe has been infringed. In case this information is available on the internet, please send Ebzaar a link to the same;
d. The country in which your copyright applies;
e. An explanation on how the content available on the Website infringes your copyright (e.g. in case of any audio content, the musical works or the sound recordings are a copy of your original works, etc.);
f. Your contact information so that Ebzaar can get in touch with you (e-mail address is preferred);
g. Your contact information which Ebzaar can pass on to the submitter of the concerned content, so that he/ she can get in touch with you to resolve your complaint directly (e-mail address is preferred);
h. A statement by you that you have a good faith belief that the disputed use of the copyrighted work is not authorized by the copyright owner (or by a third party who is legally entitled to do so on behalf of the copyright owner, such as his agent) and is not otherwise permitted by law; and
i. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
2. Please affix the electronic or physical signature of the copyright owner or person authorized to act on behalf of the owner. If you are providing notice by e-mail, a scanned physical signature or a valid electronic signature will be accepted.
3. Please send your copyright infringement notice to the attention of Ebzaar Company Secretary/Manager- Legal at:
Company Secreary/ Manager- Legal
Yamini India Private Limited (Unit eBZaar)
B/502, Greenwoods, Andheri Kurla Road,
Chakala, Andheri East
Mumbai – 400093
E-mail: email@example.com; subject line: “INFRINGEMENT NOTICE”
4. Please note that the information provided in this notice may be forwarded to the person who provided the allegedly infringing content.
5. Any person who knowingly misrepresents that any material or activity is infringing, may be subject to legal liability. Accordingly, if you are not sure whether material available online infringes your copyright, please contact a lawyer.
6. The Company Secretary/ Manager- Legal should be contacted only if you believe that your work has been used or copied in a way that constitutes copyright infringement and that such infringement is occurring on the Website or on websites linked to or from the Website, or in connection with the services provided on the Website. All other inquiries directed to the Company Secretary/ Manager- Legal will not be responded to. Such inquiries should be made through the feedback procedure referenced in the Website.
We value the trust our Users place in us. A reason we insist upon the highest standards for secure transactions and privacy of customer information. The following paragraphs elaborate on our information gathering and dissemination practices of our Website.
Collection of Personally Identifiable Information and other Information
You can generally browse the side without providing any personal information – however certain activities may require you to register [e.g. making a purchase / entering a contest etc] and / or provide personal information. We may collect personal information in the nature of your name including first and last name, primary and alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.). Apart from personal information, we may also collect browsing related information, including but not limited to URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address etc.
Manner of Collection of such Information
Your personally identifiable information is collected as part of a voluntary registration process or a contest or on-line surveys or any combination thereof. The Site and third-party vendors, including Google, use first-party cookies (example: Google Analytics cookie etc) and third-party cookies (example: DoubleClick cookie etc) together to inform, optimize, and serve ads based on someone's past visits to the Site.
Use of Demographic / Profile Data / Your Information
The information collected is primarily used to provide the services requested by you including to contact you if so required. The service(s) may be provided by Us or by our business partners, affiliates and/or service providers hired for this purpose. We will also use the information to store transaction history as may be required by prevailing laws and/our internal policies. Secondary usage of personal information includes but is not limited to – providing personalised features on the site, to send general or personalized promotions, offers and other marketing material, to contact you as a survey respondent, to ask you to participate in contests and inform you if you win a contest, to send you promotional materials from Us or from contest sponsors / advertisers / partners and affiliates.
The information may also be used to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. As a user / customer you can opt out of Google Analytics for Display Advertising at any time and/or customize Google Display network ads using the Ads Preferences Manager. At an aggregate level, information about customers (excluding any information that may identify you specifically) covering your transaction data / demographics / location data or similar data may be provided to Our to improve your shopping experience, for creating additional features on our Website, creating appropriate merchandising or new products / services / offerings and conducting marketing research and / or statistical analysis of customer behaviour / transactions.
Sharing of personal information
We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about you. eBZaar.com and YIPL are not responsible for the privacy practices or the content of those linked websites which it does not own, manage or control.
Choice as a User / Customer
We deploy place appropriate physical, electronic and managerial procedures to protect against the loss, misuse and alteration of the information shared with Us. It includes granting access to only authorized personnel on a need to know basis and/or to enable Us to complete the transaction and to provide the services requested by you. While we deploy appropriate controls and take all reasonable care to safeguard the confidentiality of your personally identifiable information, you understand that transmissions made by means of the Internet cannot be made absolutely secure. By using our Website you agree that We will have no liability for disclosure of your information resulting out of errors in transmission or unauthorized acts of third parties.
Advertisements on eBZaar.com
We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
The Grievance Officer
Yamini India Private Limited (Unit: eBZaar)
129, Blue Rose Industrial Estate,
Western Express Highway, Borivali East
Mumbai - 400066
Questions regarding this statement should be directed to the following address: firstname.lastname@example.org
Safe and Secure Shopping
1. Is it safe to use my credit/debit card on ebzaar?
Your online transaction on ebzaar Website is secure with the highest levels of transaction security currently available on the Internet. YIPL uses payment gateway services from Citrus Pay [“Citrus”]. Once a user decides to pay online, he is taken to Citrus’ checkout page where s/he can enter all the information and complete the payment. Citrus has a PCI-DSS Level-1 certificate which makes the payment process remarkably secure.
In addition, Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
2. Does YIPL store my credit/debit card information?
YIPL stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.
3. What credit/debit cards are accepted on YIPL?
We accept VISA, MasterCard, Maestro and RuPay credit/debit cards.
4. Do you accept payment made by credit/debit cards issued in other countries
Yes! We accept VISA, MasterCard, Maestro and RuPaycredit/debit cards issued by banks in India as also from few selected countries. The list of countries is constantly reviewed and upgraded. For more information, you can contact email@example.com.
5. What other payment options are available on the Website?
Apart from Credit and Debit Cards, we accept payments by Internet Banking covering 30+ banks including all major private sector, public sector banks.