1. Add /modify / delete Orders: A customer can add/modify an existing order at least one hour prior to the start of the delivery slot. For instance, if delivery is schedule for 2-6PM delivery slot, order can be modified till one hour prior i.e. 1PM. To cancel an item, please reach out to our Customer Service team on numbers displayed under the Contacts section or write to us at email@example.com
2. Delivery of defective (broken / leaking / expired) items: eBZaar and Sellers on the Website take utmost care to ensure delivery of quality goods to you – our esteemed customers/Users. We have a no questions asked return policy. However to minimize the inconvenience we request you to check all the items at the time of delivery. In case you are not satisfied with the product received, you can return it with our delivery person at time of delivery or contact our Customer Service team at numbers displayed under the Contacts section or write to us at firstname.lastname@example.org. Products purchased can be returned as per the below:
a. Bread/Dairy Products/Fruits & Vegetables – Within 1 day of delivery
b. Packaged Food & Non Food – Within 5 days of delivery
3. Returns Procedure: Buyer need to raise the refund request within time period as specified under serial no. 3 above. Once Buyer has raised a return request by contacting Us on Our customer care number as displayed on the Website, Seller will be contacted for arranging the pick up of returns. Once the Buyer has returned the product, the refund shall be credited to the Buyers account.
In case the Seller doesn't close the request in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer.
Further for Non-Food returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:
Box, serial number tags and all accessories with information material in the original pack should be included
Clothing and Footwear
Should be "New & Unworn" (other than for trial)
Beauty, Health & Personal Care
Should be "New & Unopened"
Sports & Equipment
Should be "New" and returned with original packaging
Should be "New" and returned with original packaging
If the product being returned is not in accordance with the above parameters, then the Seller may accept the return at its own discretion. If the Seller rejects the return for failure to meet the above parameters then the Buyer shall not be entitled to any refund of money from the Seller.
Shipping cost for returning the product shall be borne and incurred by the Seller.
4. Refund of monies arising out of Returns / Cancellation: :
a. In case of Cash on Delivery Orders where items are returned at the instance of delivery: the delivery boy will adjust the Invoice value at the time of delivery and receive only net value from you.
b. In case of Orders where online payment is already made and items are returned at the time of delivery: The amount will be refunded to you in the form of eBZaar eCash Reward Points which you can use as store credit for future purchases. Money can also be refunded to your account within 8 working days if so indicated by you.
c. In case of all orders where items are returned after the delivery is carried out: The amount will be refunded to you in the form of eBZaar eCash Reward Points (after the return item is received following process as listed above). You can use the Points as store credit for future purchases. Money can also be refunded to your account within 8 working days after the returned item is received by the Seller. You can always contact our Customer Service team at numbers displayed under the Contacts section or write to us at email@example.com for any further assistance on the issue. Please note: Cash refunds are not a part of our refund policy.
5. Following products shall not be eligible for return or replacement:
a. Damages arising as a result of misuse of product;
b. Incidental damage due to malfunctioning of product;
c. Any consumable item which has been used/installed;
d. Products with tampered or missing serial/UPC numbers;
e. Digital products/services (music downloads/e-books)
f. Any damage/defect which are not covered under the manufacturer's warranty
g. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered
If YIPL has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then YIPL may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that user and any related users from availing protection through this program.
YIPL reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, YIPL may at its sole discretion suspend, block, restrict, cancel the Display Name / User Name [and its related Display Names / User Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
To initiate a cancellation or return procedure, Click Here